Individual Penalty Cases:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

Company	Parent	Parent Major Industry	Offence Type	Year	Agency	Penalty Amount
Affinity Water	Daiwater Investment Limited	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
Anglian Water	Anglian Water Group Limited	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
Dŵr Cymru	Dwr Cymru Cyfyngedig (Welsh Water)	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
Northumbrian Water	Northumbrian Water Limited	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
SES Water	Pennon Group PLC	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
South West Water	Pennon Group PLC	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
Thames Water	Thames Water Utilities Ltd.	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
Yorkshire Water	Kelda Group	utilities and power generation	consumer protection violation	2023	UK-OFWAT	£0
Thames Water	Thames Water Utilities Ltd.	utilities and power generation	water services violation	2023	UK-DWI	£0
United Utilities	United Utilities Group PLC	utilities and power generation	water services violation	2023	UK-DWI	£0
Shell Energy Retail Limited	Octopus Energy Limited	utilities and power generation	consumer protection violation	2023	UK-OFCOM	£1,400,000
Welsh Water	Dwr Cymru Cyfyngedig (Welsh Water)	utilities and power generation	water services violation	2024	UK-OFWAT	£39,400,000
Welsh Water	Dwr Cymru Cyfyngedig (Welsh Water)	utilities and power generation	water services violation	2024	UK-OFWAT	£40,000,000
SSE Energy Supply Ltd	SSE PLC	utilities and power generation	privacy violation	2018	UK-ICO	£1,000
SSE Airtricity Gas Supply (NI) Limited and SSE Airtricity Energy Supply (NI) Limited	SSE PLC	utilities and power generation	utility violation	2019	UK-NIAUR	£450,000
SSE Airtricity Energy Supply Limited	SSE PLC	utilities and power generation	utility violation	2017	UK-NIAUR	£75,000
Ovo Gas Limited and Ovo Electricity Limited	OVO Energy	utilities and power generation	consumer protection violation	2020	UK-OFGEM	£8,876,500
SSE plc	SSE PLC	utilities and power generation	consumer protection violation	2018	UK-OFGEM	£1,000,000
SSE plc	SSE PLC	utilities and power generation	consumer protection violation	2017	UK-OFGEM	£0
British Gas Trading Limited	Centrica	utilities and power generation	consumer protection violation	2017	UK-OFGEM	£9,500,000
ScottishPower Energy Retail Limited	Iberdrola	utilities and power generation	consumer protection violation	2016	UK-OFGEM	£18,000,000
npower Limited et al.	E.ON	utilities and power generation	consumer protection violation	2016	UK-OFGEM	£26,000,000
E.ON Energy Solutions Limited	E.ON	utilities and power generation	consumer protection violation	2015	UK-OFGEM	£7,750,000
EDF Energy	EDF-Electricite de France	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£3,000,001
E.ON Energy Solutions Limited	E.ON	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£12,000,001
Scottish Power Energy Retail Limited	Iberdrola	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£750,001
British Gas Trading Limited	Centrica	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£4,003,857
npower Northern Limited-Gas and npower Northern Supply Limited-Electricity	E.ON	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£3,500,001
Scottish Power Energy Retail Limited	Iberdrola	utilities and power generation	consumer protection violation	2013	UK-OFGEM	£8,500,001
E.ON Energy Solutions Limited	E.ON	utilities and power generation	consumer protection violation	2013	UK-OFGEM	£3,000,000
SSE Energy Supply Limited and Southern Electric Gas Limited	SSE PLC	utilities and power generation	consumer protection violation	2013	UK-OFGEM	£10,500,000
EDF Energy Customers plc	EDF-Electricite de France	utilities and power generation	consumer protection violation	2012	UK-OFGEM	£4,500,001
National Grid Gas plc	National Gas Transmission PLC	utilities and power generation	consumer protection violation	2012	UK-OFGEM	£4,300,000
Northern Gas Networks Ltd.	Northern Gas Networks	utilities and power generation	consumer protection violation	2012	UK-OFGEM	£900,000
British Gas Trading Limited	Centrica	utilities and power generation	consumer protection violation	2012	UK-OFGEM	£2,500,000
RWE Npower plc	E.ON	utilities and power generation	consumer protection violation	2012	UK-OFGEM	£2,000,000
EDF Energy Customers Plc et al	EDF-Electricite de France	utilities and power generation	consumer protection violation	2010	UK-OFGEM	£200,000
Wessex Water	YTL Power International	utilities and power generation	water services violation	2021	UK-OFWAT	£0
Thames Water Utilities Limited	Thames Water Utilities Ltd.	utilities and power generation	water services violation	2020	UK-OFWAT	£0
Thames Water Utilities Limited	Thames Water Utilities Ltd.	utilities and power generation	water services violation	2018	UK-OFWAT	£120,000,000
Thames Water Utilities Limited	Thames Water Utilities Ltd.	utilities and power generation	water services violation	2014	UK-OFWAT	£7,000,000
Thames Water	Thames Water Utilities Ltd.	utilities and power generation	water services violation	2021	UK-OFWAT	£11,000,000
Yorkshire Water	Kelda Group	utilities and power generation	water services violation	2022	UK-OFWAT	£100,000,000
Northumbrian Water	Northumbrian Water Limited	utilities and power generation	water services violation	2022	UK-OFWAT	£0
South West Water	Pennon Group PLC	utilities and power generation	water services violation	2022	UK-OFWAT	£0
Thames Water	Thames Water Utilities Ltd.	utilities and power generation	water services violation	2022	UK-OFWAT	£0
Welsh Water	Dwr Cymru Cyfyngedig (Welsh Water)	utilities and power generation	water services violation	2022	UK-OFWAT	£0
Yorkshire Water	Kelda Group	utilities and power generation	water services violation	2022	UK-OFWAT	£0
Shell Energy Retail	Octopus Energy Limited	utilities and power generation	consumer protection violation	2022	UK-OFGEM	£536,970
Western Power Distribution	National Grid	utilities and power generation	consumer protection violation	2022	UK-OFGEM	£14,900,000
OVO Energy	OVO Energy	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£2,801,232
Scottish Power	Iberdrola	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£1,967,465
British Gas/ Centrica	Centrica	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£1,269,095
SSE	SSE PLC	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£983,334
EDF	EDF-Electricite de France	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£516,192
E.On	E.ON	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£238,884
Octopus Energy	Octopus Energy Limited	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£121,445
Utility Warehouse	Telecom Plus PLC	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£95,512
npower	E.ON	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£25,603
Engie	Engie	utilities and power generation	consumer protection violation	2021	UK-OFGEM	£21,219
Utility Warehouse	Telecom Plus PLC	utilities and power generation	consumer protection violation	2020	UK-OFGEM	£650,000
Shell Energy Retail	Octopus Energy Limited	utilities and power generation	consumer protection violation	2019	UK-OFGEM	£390,000
British Gas Trading Limited	Centrica	utilities and power generation	consumer protection violation	2018	UK-OFGEM	£2,650,000
SSE	SSE PLC	utilities and power generation	consumer protection violation	2018	UK-OFGEM	£190,000
British Gas	Centrica	utilities and power generation	consumer protection violation	2017	UK-OFGEM	£1,100,000
OVO Energy	OVO Energy	utilities and power generation	consumer protection violation	2016	UK-OFGEM	£54,000
E.ON	E.ON	utilities and power generation	consumer protection violation	2016	UK-OFGEM	£3,100,000
ScottishPower	Iberdrola	utilities and power generation	consumer protection violation	2015	UK-OFGEM	£0
SSE	SSE PLC	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£2,300,000
British Gas	Centrica	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£1,000,000
Scottish and Southern Energy Power Distribution	SSE PLC	utilities and power generation	consumer protection violation	2014	UK-OFGEM	£750,000
Npower	E.ON	utilities and power generation	consumer protection violation	2013	UK-OFGEM	£1,000,000
E.ON	E.ON	utilities and power generation	consumer protection violation	2012	UK-OFGEM	£1,700,000
npower	E.ON	utilities and power generation	consumer protection violation	2011	UK-OFGEM	£2,000,000
E.On Next Energy Ltd	E.ON	utilities and power generation	utility violation	2023	UK-OFGEM	£5,000,000
OVO Energy Limited	OVO Energy	utilities and power generation	consumer protection violation	2023	UK-OFGEM	£1,998,647
E.On Next	E.ON	utilities and power generation	consumer protection violation	2023	UK-OFGEM	£5,500,000
Octopus Energy	Octopus Energy Limited	utilities and power generation	consumer protection violation	2023	UK-OFGEM	£750,000
BT Telecommunications plc	BT	telecommunications	telecommunications violation	2024	UK-OFCOM	£0
British Telecommunications plc	BT	telecommunications	consumer protection violation	2016	UK-CMA	£0
EE Limited	BT	telecommunications	privacy violation	2019	UK-ICO	£100,000
British Telecommunications plc	BT	telecommunications	privacy violation	2018	UK-ICO	£77,000
Yahoo! UK Services Limited	Verizon Communications	telecommunications	privacy violation	2018	UK-ICO	£250,000
TalkTalk Telecom Group PLC	TalkTalk Telecom Group Limited	telecommunications	privacy violation	2017	UK-ICO	£100,000
TalkTalk Telecom Group PLC	TalkTalk Telecom Group Limited	telecommunications	privacy violation	2016	UK-ICO	£400,000
EE Limited	BT	telecommunications	privacy violation	2016	UK-ICO	£1,000
BT Group plc	BT	telecommunications	consumer protection violation	2020	UK-OFCOM	£245,000
giffgaff Limited	VMED O2 UK Limited	telecommunications	consumer protection violation	2019	UK-OFCOM	£1,400,000
Telefonica UK Limited	VMED O2 UK Limited	telecommunications	telecommunications violation	2019	UK-OFCOM	£75,000
Virgin Media Limited	VMED O2 UK Limited	telecommunications	telecommunications violation	2019	UK-OFCOM	£25,000
Vonage Limited	Ericsson	telecommunications	telecommunications violation	2018	UK-OFCOM	£24,500
Virgin Media	VMED O2 UK Limited	telecommunications	consumer protection violation	2018	UK-OFCOM	£7,000,000
EE Limited	BT	telecommunications	consumer protection violation	2018	UK-OFCOM	£6,300,000
Virgin Media	VMED O2 UK Limited	telecommunications	consumer protection violation	2018	UK-OFCOM	£25,000
British Telecommunications plc	BT	telecommunications	telecommunications violation	2018	UK-OFCOM	£70,000
Plusnet plc	BT	telecommunications	consumer protection violation	2017	UK-OFCOM	£880,000
EE Limited	BT	telecommunications	consumer protection violation	2017	UK-OFCOM	£2,700,000
Vodafone Limited	Vodafone Group PLC	telecommunications	consumer protection violation	2016	UK-OFCOM	£3,700,000
Vodafone Limited	Vodafone Group PLC	telecommunications	consumer protection violation	2016	UK-OFCOM	£925,000
EE Limited	BT	telecommunications	consumer protection violation	2015	UK-OFCOM	£1,000,000
British Telecommunications plc	BT	telecommunications	consumer protection violation	2015	UK-OFCOM	£800,000