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Violation Tracker UK Individual Case

Company: British Gas Trading Limited
Current Parent CompanyCentrica
Parent at the Time of the Penalty Announcement: Centrica
Penalty: £2,500,000
Year: 2012
Date: 10 January, 2012
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: British Gas was fined £2.5 million in a finding by Ofgem that the company failed to keep accurate information on customer complaints and that letters it sent to customers did not include all the information required under consumer complaints handling standards regulations.
Action Type: agency action
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: energy services
Source of Data(click here)