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Violation Tracker UK Individual Case

Company: Thames Water
Current Parent CompanyThames Water Utilities Ltd.
Penalty: £11,000,000
Year: 2021
Date: 19 August, 2021
Offence Group: consumer-protection-related offences
Offence Type: water services violation
Violation Description: Thames Water has agreed to pay over £11 million to 13,800 non-household customers and water retailers for errors in its data which led to customers being billed the wrong amount. In addition to the compensation package, Thames Water has proposed a series of undertakings which, among others, include strengthening its internal processes and controls relating to how it handles market data and complaints.
Action Type: agency action
Agency: Water Services Regulation Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: water and sewer services
Source of Data(click here)