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Violation Tracker UK Individual Case
Company: giffgaff Limited
Current Parent Company:
VMED O2 UK Limited
Parent at the Time of the Penalty Announcement: Telefonica
Recap of Ownership Changes: In 2021 Telefonica transferred its UK operations to a 50-50 joint venture with Liberty Global called VMED O2 UK Limited
Penalty: £1,400,000
Year: 2019
Date: 30 July, 2019
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Giffgaff paid a £1.4 million fine in settlement of a finding by Ofcom that the company overcharged customers with a billing error when they bought pre-paid bundles of voice minutes, SMS and data on mobile phone accounts.
Action Type: agency action
Settlement Type: settlement with Ofcom
Agency: Office of Communications
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: joint venture (owned 50-50 by Telefonica and Liberty Global)
Major Industry of Parent: telecommunications
Specific Industry of Parent: telecommunications
Source of Data:
(click here)
