Basic Search  |  Summaries  |  Advanced SearchPenalty: £536,970
Year: 2022
Date: 25 August, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Shell Energy Retail agreed to pay refund £106,000, make £30,970 in goodwill payment to affected customers, and pay £400,000 to the consumer redress fund, in settlement of a finding that due to operational errors with the implementation of its default tariffs it had overcharged 11,275 prepayment customers.
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: renewable energy
Source of Data: (click here)