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Violation Tracker UK Individual Case
Company: Shell Energy Retail Limited
Current Parent Company:
Octopus Energy Limited
Parent at the Time of the Penalty Announcement: Shell PLC
Recap of Ownership Changes: Octopus bought Shell Energy Retail later in 2023
Penalty: £1,400,000
Year: 2023
Date: 21 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Ofcom fined Shell Energy £1.4 million after a finding that the company broke consumer protection requirements for communication services that it provide customers with information about the end of their contract and changing to better deals.
Settlement Type: Admission of liability and agreement to settlement process
Agency: Office of Communications
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: renewable energy
Source of Data:
(click here)
