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Violation Tracker UK Individual Case
Company: Shell Energy Retail
Current Parent Company:
Octopus Energy Limited
Parent at the Time of the Penalty Announcement: Shell PLC
Recap of Ownership Changes: Octopus bought Shell Energy Retail in 2023
Penalty: £390,000
Year: 2019
Date: 14 June, 2019
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Shell Energy Retail agreed to refund and compensate around 12,000 customer accounts it overcharged on its default tariffs when the price cap was introduced, plus £200,000 to Ofgem's consumer redress fund, equating to a total payment of £390,000.
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: renewable energy
Source of Data:
(click here)
