Violation Tracker UK Individual Case

Company: ScottishPower Energy Retail Limited
Current Parent Company: Iberdrola
Penalty: £18,000,000
Year: 2016
Date: 8 June, 2016
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Scottish Power paid a £1 penalty and £17,999,999 towards compensation and charities in settlement of a finding by Ofgem that the company failed to bill customers correctly and had inadequate customer service provision.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: Spain
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: utilities
Source of Data: (click here)