Violation Tracker UK Individual Case

Company: EDF Energy
Current Parent Company: EDF-Electricite de France
Penalty: £3,000,001
Year: 2014
Date: 4 October, 2014
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: EDF paid a £1 fine plus consumer redress of £2,700,000 to Citizens Advice Energy Best Deal Extra Scheme and £300,000 to Plymouth Citizens Advice in settlement of a finding by Ofgem that the company had inadequate customer complaint services following migration to a new IT system.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: France
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: utilities
Source of Data: (click here)