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Violation Tracker UK Individual Case

Company: British Gas Trading Limited
Current Parent CompanyCentrica
Penalty: £9,500,000
Year: 2017
Date: 29 June, 2017
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: British Gas was fined £1 and agreed to make consumer redress payments of £9,499,999 in settlement of a finding by Ofgem that problems with the company's new account system for business customers caused multiple problems with supply transfers, billing and complaint handling.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: energy services
Source of Data(click here)