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Violation Tracker UK Individual Case
Company: E.On Next Energy Ltd
Current Parent Company:
E.ON
Parent at the Time of the Penalty Announcement: E.ON
Penalty: £5,000,000
Year: 2023
Date: 14 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: utility violation
Violation Description: E.On agreed to pay £4 million to customers and £1 million to Ofgem's Voluntary Redress Fund in settlement of a review which found significant failings in customer service, with excessive call waiting times and high call abandonment rates.
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: Germany
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: utilities
Source of Data:
(click here)
