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Violation Tracker UK Individual Case

Company: RWE Npower plc
Current Parent Company: E.ON
Parent at the Time of the Penalty Announcement: RWE AG
Recap of Ownership Changes: RWE split off Npower as part of Innogy later in 2016. E.ON acquired Innogy in 2019.
Penalty: £2,000,000
Year: 2012
Date: 10 January, 2012
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: npower agreed to pay £2 million in settlement of a finding by Ofgem that the company failed to keep accurate information on customer complaints and that letters it sent to customers did not include all the information required under consumer complaints handling standards regulations.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: Germany
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: utilities
Source of Data: (click here)