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Violation Tracker UK Individual Case

Company: Thames Water Utilities Limited
Current Parent CompanyThames Water Utilities Ltd.
Penalty: £7,000,000
Year: 2014
Date: 22 July, 2014
Offence Group: consumer-protection-related offences
Offence Type: water services violation
Violation Description: Ofwat investigated Thames Water's recording of the number of properties at high risk of sewer flooding between 2005 and 2010, and found that it had misreported. The agency found there was no evidence of deliberate misreporting and was satisfied that Thames's approach did not put any homes at risk of sewer flooding. Thames was required to put an additional £2 million into its independently managed Thames Water Trust Fund, to assist customers who are having difficulty paying their bills and invest £5 million to support additional community projects such as local programmes to better protect rivers and improve the natural environment. The company also accepted a reduction of £79 million from its regulated capital value (RCV).
Action Type: agency action
Agency: Water Services Regulation Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: water and sewer services
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