Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 24 November, 2020
Offence Group: consumer-protection-related offences
Offence Type: water services violation
Violation Description: An investigation found that certain of the terms and conditions that Thames Water applied to the provision of non-primary services were inconsistent with the requirements of the business retail market's standard Wholesale Contract (the contract that applies between wholesalers and each of the retailers providing services to non-household customers in their areas), and with the requirements of the Business Terms of the Wholesale Retail Code. Thames Water made changes to to its terms and conditions that addressed Ofwat's concerns. The agency therefore concluded that further enforcement action was not necessary and closed its investigation.
Action Type: agency action
Agency: Water Services Regulation Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: water and sewer services
Source of Data: (click here)