Basic Search  |  Summaries  |  Advanced Search

Violation Tracker UK Individual Case

Company: npower Northern Limited-Gas and npower Northern Supply Limited-Electricity
Current Parent Company: E.ON
Parent at the Time of the Penalty Announcement: RWE AG
Recap of Ownership Changes: RWE split off Npower as part of Innogy later in 2016. E.ON acquired Innogy in 2019.
Penalty: £3,500,001
Year: 2014
Date: 25 February, 2014
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: npower was fined £1 and paid £3.5 million to a fuel poverty package, plus refunded affected customers, in settlement of a finding by Ofgem that the company failed to take reasonable care to ensure telephone and face to face marketing was accurate, appropriate and fair.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: Germany
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: utilities
Source of Data: (click here)