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Violation Tracker UK Summary for Offence Group

Offence Group: consumer-protection-related offences
Penalty Total since 2010: £1,750,400,972
Number of Penalty Cases: 5,668
Note: Includes records/cases without monetary penalties.
Top 10 Parent CompaniesTotal PenaltyNumber of Cases
Lloyds Banking Group£217,666,00010
Virgin Group£203,000,0001
Thames Water Utilities Ltd.£138,000,0007
Macquarie£126,000,0003
Kelda Group£100,000,0003
Dwr Cymru Cyfyngedig (Welsh Water)£79,400,0004
E.ON£72,814,48914
Barclays£46,317,1439
888 Holdings PLC£45,723,7289
Brookfield Corporation£30,647,4001

Individual Penalty Cases:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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CompanyParentParent Major IndustryOffence TypeYearAgencyPenalty Amount sort icon
Genesis Global Limited gambling industry violation2022UK-GC£3,769,920
British Gas Trading LimitedCentricautilities and power generationconsumer protection violation2014UK-OFGEM£4,003,857
Bluefin Insurance Services Limited insurance violation2017UK-FCA£4,023,800
32Red Limited gambling industry violation2023UK-GC£4,195,655
Bank of ScotlandLloyds Banking Groupfinancial servicesconsumer protection violation2012UK-FSA£4,200,000
National Grid Gas plcNational Gas Transmission PLCutilities and power generationconsumer protection violation2012UK-OFGEM£4,300,000
Lloyds Banking GroupLloyds Banking Groupfinancial servicesconsumer protection violation2013UK-FCA£4,315,000
Interserve Group LimitedInterserve Group Limitedbusiness servicesprivacy violation2022UK-ICO£4,400,000
EDF Energy Customers plcEDF-Electricite de Franceutilities and power generationconsumer protection violation2012UK-OFGEM£4,500,001
Govia Thameslink Railway LtdGo-Ahead Group PLCmiscellaneous servicesconsumer protection violation2019UK-ORR£5,000,000
E.On Next Energy LtdE.ONutilities and power generationutility violation2023UK-OFGEM£5,000,000
Liberty Mutual Insurance Europe SELiberty Mutual Insurancefinancial servicesinsurance violation2018UK-FCA£5,280,800
E.On NextE.ONutilities and power generationconsumer protection violation2023UK-OFGEM£5,500,000
Royal MailInternational Distributions Services PLCmiscellaneous servicesconsumer protection violation2023UK-OFCOM£5,600,000
Daub Alderney Limited gambling industry violation2021UK-GC£5,850,000
Casumo Services Limited gambling industry violation2018UK-GC£5,850,000
Ladbrokes Coral GroupEntain PLCentertainmentgambling industry violation2019UK-GC£5,900,000
Casumo Services Limited gambling industry violation2021UK-GC£6,005,000
Gamesys Operations LimitedBally's Corporationentertainmentconsumer protection violation2024UK-GC£6,071,292
In Touch Games Ltd. gambling industry violation2023UK-GC£6,133,310
WHG (International) Limited888 Holdings PLCentertainmentgambling industry violation2018UK-GC£6,276,600
EE LimitedBTtelecommunicationsconsumer protection violation2018UK-OFCOM£6,300,000
Truly Holdings Ltd consumer protection violation2021UK-CMA£7,000,000
Bravonext SA dba Lastminute.com consumer protection violation2020UK-CMA£7,000,000
Virgin MediaVMED O2 UK Limitedtelecommunicationsconsumer protection violation2018UK-OFCOM£7,000,000
Thames Water Utilities LimitedThames Water Utilities Ltd.utilities and power generationwater services violation2014UK-OFWAT£7,000,000
Daub Alderney Limited gambling industry violation2018UK-GC£7,100,000
Swinton Group Limited insurance violation2013UK-FCA£7,380,400
E.ON Energy Solutions LimitedE.ONutilities and power generationconsumer protection violation2015UK-OFGEM£7,750,000
888 UK Limited888 Holdings PLCentertainmentgambling industry violation2017UK-GC£7,824,023
Stonebridge International Insurance Limited insurance violation2014UK-FCA£8,373,600
BarclaysBarclaysfinancial servicesconsumer protection violation2022UK-PSR£8,400,000
Scottish Power Energy Retail LimitedIberdrolautilities and power generationconsumer protection violation2013UK-OFGEM£8,500,001
Ovo Gas Limited and Ovo Electricity LimitedOVO Energyutilities and power generationconsumer protection violation2020UK-OFGEM£8,876,500
Clydesdale Bank PLCVirgin Money UK PLCfinancial servicesconsumer protection violation2013UK-FCA£8,904,000
888 UK Limited888 Holdings PLCentertainmentgambling industry violation2022UK-GC£9,409,756
British Gas Trading LimitedCentricautilities and power generationconsumer protection violation2017UK-OFGEM£9,500,000
Card Protection Plan Limited insurance violation2012UK-FSA£10,500,000
SSE Energy Supply Limited and Southern Electric Gas LimitedSSE PLCutilities and power generationconsumer protection violation2013UK-OFGEM£10,500,000
O2VMED O2 UK Limitedtelecommunicationsconsumer protection violation2021UK-OFCOM£10,500,000
Barclays Bank PlcBarclaysfinancial servicesconsumer protection violation2022UK-FCA£10,860,743
Thames WaterThames Water Utilities Ltd.utilities and power generationwater services violation2021UK-OFWAT£11,000,000
Equifax LtdEquifaxmiscellaneous servicesprivacy violation2023UK-FCA£11,164,400
Betway Limited gambling industry violation2020UK-GC£11,618,940
E.ON Energy Solutions LimitedE.ONutilities and power generationconsumer protection violation2014UK-OFGEM£12,000,001
WHG (International) Limited888 Holdings PLCentertainmentgambling industry violation2023UK-GC£12,500,000
TikTok Information Technologies UK Limited and TikTok IncByteDanceinformation technologyprivacy violation2023UK-ICO£12,700,000
Caesars Entertainment UK LimitedSilver Point Capitalprivate equity (including portfolio companies)gambling industry violation2020UK-GC£13,115,000
Vanquis Bank LimitedVanquis Banking Groupfinancial servicesconsumer protection violation2018UK-FCA£13,852,000
Western Power DistributionNational Gridutilities and power generationconsumer protection violation2022UK-OFGEM£14,900,000
Entain GroupEntain PLCentertainmentgambling industry violation2022UK-GC£17,000,000
We Love Holidays Limited consumer protection violation2020UK-CMA£18,000,000
ScottishPower Energy Retail LimitedIberdrolautilities and power generationconsumer protection violation2016UK-OFGEM£18,000,000
Marriott International IncMarriott Internationalhotelsprivacy violation2020UK-ICO£18,400,000
British AirwaysInternational Airlines Groupairlinesprivacy violation2020UK-ICO£20,000,000
Clydesdale Bank PLCVirgin Money UK PLCfinancial servicesinsurance violation2015UK-FCA£20,678,300
npower Limited et al.E.ONutilities and power generationconsumer protection violation2016UK-OFGEM£26,000,000
Barclays Bank UK PLC and Barclays Bank PLC and Clydesdale Financial Services Ltd.Barclaysfinancial servicesconsumer protection violation2020UK-FCA£26,056,400
The Carphone Warehouse LimitedCurrys PLCretailinginsurance violation2019UK-FCA£29,107,600
HomeServe Membership LimitedBrookfield Corporationdiversifiedinsurance violation2014UK-FCA£30,647,400
Welsh WaterDwr Cymru Cyfyngedig (Welsh Water)utilities and power generationwater services violation2024UK-OFWAT£39,400,000
Welsh WaterDwr Cymru Cyfyngedig (Welsh Water)utilities and power generationwater services violation2024UK-OFWAT£40,000,000
Lloyds Bank General Insurance LimitedLloyds Banking Groupfinancial servicesinsurance violation2021UK-FCA£90,688,400
Yorkshire WaterKelda Grouputilities and power generationwater services violation2022UK-OFWAT£100,000,000
Lloyds Bank plc and Bank of Scotland plc and Black Horse LimitedLloyds Banking Groupfinancial servicesinsurance violation2015UK-FCA£117,430,600
Thames Water Utilities LimitedThames Water Utilities Ltd.utilities and power generationwater services violation2018UK-OFWAT£120,000,000
Southern WaterMacquariefinancial serviceswater services violation2019UK-OFWAT£126,000,000
Virgin Holidays Ltd and Virgin Atlantic Airways Ltd. and Virgin Atlantic Ltd.Virgin Groupdiversifiedconsumer protection violation2020UK-CMA£203,000,000