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Violation Tracker UK Individual Case

Company: We Love Holidays Limited
Penalty: £18,000,000
Year: 2020
Date: 15 December, 2020
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: We Love Holidays agreed to pay refunds estimated at over £18 million to customers requesting money back for holidays that were cancelled due to the pandemic and to do so as close to the legally required 14 days as possible, following an investigation by the CMA of complaints that refunds were delayed.
Action Type: agency action
Settlement Type: Undertaking with the CMA
Agency: Competition and Markets Authority
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