Violation Tracker UK Individual Case

Company: The Carphone Warehouse Limited
Current Parent Company: Dixons Carphone PLC
Penalty: £29,107,600
Year: 2019
Date: 13 March, 2019
Offence Group: consumer-protection-related offences
Offence Type: insurance violation
Violation Description: The Carphone Warehouse paid a £29.1 million fine in settlement of a finding by the FCA that the company mis-sold mobile phone insurance and technical support, with sales consultants inadequately trained to assess a customer's needs to determine whether the product was suitable.
Action Type: agency action
Settlement Type: settlement of FCA Decision
Agency: Financial Conduct Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: retailing
Specific Industry of Parent: retail-technology products
Source of Data: (click here)