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Violation Tracker UK Individual Case
Company: Virgin Holidays Ltd and Virgin Atlantic Airways Ltd. and Virgin Atlantic Ltd.
Current Parent Company:
Virgin Group
Parent at the Time of the Penalty Announcement: Virgin Group
Penalty: £203,000,000
Year: 2020
Date: 12 October, 2020
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Virgin Holidays agreed to pay refunds estimated at £203 million to customers requesting money back for holidays that were cancelled due to the pandemic and to do so as close to the legally required 14 days as possible, following an investigation by the CMA of complaints that refunds were delayed.
Action Type: agency action
Settlement Type: Undertaking with the CMA
Agency: Competition and Markets Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: diversified
Specific Industry of Parent: diversified
Source of Data:
(click here)
