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Violation Tracker UK Individual Case

Company: Lloyds Bank plc and Bank of Scotland plc and Black Horse Limited
Current Parent Company: Lloyds Banking Group
Parent at the Time of the Penalty Announcement: Lloyds Banking Group
Penalty: £117,430,600
Year: 2015
Date: 4 June, 2015
Offence Group: consumer-protection-related offences
Offence Type: insurance violation
Violation Description: Lloyds Bank and subsidiaries paid £117 million fines in settlement of a finding by the FCA that they did not fairly handle customers complaints about the mis-selling of Payment Protection Insurance by not providing full information to complaint handlers and allowing a default assumption that the company had not mis-sold PPI.
Action Type: agency action
Settlement Type: settlement of FCA Decision
Agency: Financial Conduct Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: financial services
Specific Industry of Parent: banking
Source of Data: (click here)