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Violation Tracker UK Individual Case

Company: 
Lloyds Bank plc and Bank of Scotland plc and Black Horse Limited
Current Parent Company: 
Lloyds Banking Group
Penalty: 
£117,430,600
Year: 
2015
Date: 
4 June 2015
Offence Group: 
consumer-protection-related offences
Offence Type: 
insurance violation
Violation Description: 
Lloyds Bank and subsidiaries paid £117 million fines in settlement of a finding by the FCA that they did not fairly handle customers complaints about the mis-selling of Payment Protection Insurance by not providing full information to complaint handlers and allowing a default assumption that the company had not mis-sold PPI.
Action Type: 
agency action
Settlement Type: 
settlement of FCA Decision
Agency: 
Financial Conduct Authority
HQ Country of Parent: 
United Kingdom
Ownership Structure of Parent: 
publicly traded
Major Industry of Parent: 
financial services
Specific Industry of Parent: 
banking
Source of Data: 
(click here)