Basic Search  |  Summaries  |  Advanced SearchPenalty: £520,539
Year: 2020
Date: 26 October, 2020
Offence Group: competition-related offences
Offence Type: consumer protection violation
Violation Description: Between 2012 and early 2020, a system error objected to any customer transfer if the customer had an outstanding debit balance of £40 or over owed to iSupply. Under standard licence condition (SLC) 14 of the supply licence, suppliers can only prevent customers from switching for money owed if the amount has been billed at least 28 days before the switching request.
Action Type: agency action
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)