Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,880
Year: 2023
Date: 12 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in respect of the landlord's handling of the resident's reports of a leak, damp and mould.  In accordance with paragraph 52 of the Scheme there was maladministration in respect of the landlord's handling of a decant. In accordance with paragraph 52 of the Scheme there was maladministration in respect of the landlord's complaint handling and the resident's request for compensation. In accordance with paragraph 52 of the Scheme there was maladministration in respect of the landlord's consideration of the resident's welfare.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: This is not inclusive of the £1400 already offered by the landlord