Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2023
Date: 23 March, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was service failure by the landlord in respect of its response to the resident's concerns about the standard of the caretaking service provided by the landlord in return for a service charge. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in respect of its response to the associated complaint. The landlord failed to address the resident's concerns about the service charge he paid in relation to the estate services provided by the landlord.
Agency: Housing Ombudsman Service
Source of Data: (click here)