Basic Search  |  Summaries  |  Advanced SearchPenalty: £575
Year: 2023
Date: 4 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its handling of the roof repair. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its decision not to raise a complaint in response to the resident's request. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its communication with the resident including comments she had been ‘vexatious and persistent'
Agency: Housing Ombudsman Service
Source of Data: (click here)