Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 27 April, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the COVID-19 protocols at her late mother, Mrs M's, retirement village and the amount of time she received 1:1 care. There was no fault in the arrangements put in place by the Provider to prevent the spread of COVID-19 at the retirement village. The Provider was at fault when it failed to set clear review dates which led to some uncertainty. It has already said it should have reviewed Mrs M's package of care more promptly and waived some of the outstanding fees owed. The Ombudsman could achieve nothing further in the way of a personal remedy. The Provider was at fault when it failed to signpost Mrs X to the Ombudsman at the end of its complaint procedures. We have made service improvements to minimise a reoccurrence of the same faults.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)