Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,010
Year: 2023
Date: 30 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's handling of the resident's reports of the garden flooding, the associated works, and offer of compensation. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's handling of the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £1510 already offered