Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2019
Date: 25 September, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained on behalf of his stepfather, Mr D, who is now deceased. Mr X complained about Way Ahead Community Services Limited's (the care provider) decision to terminate Mr D's care package at short notice. Mr X said the matter caused Mr D anxiety and confusion. Mr X also complained the care provider's final invoice was £381 too much. The care provider was not at fault for terminating Mr D's care package. It made the decision in line with the terms and conditions of the contract and provided Mr X with adequate details and reasons for its decision. The care provider was at fault for issuing an incorrect final invoice which was £381 too much. It agreed to issue Mr X with a fresh invoice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)