Basic Search  |  Summaries  |  Advanced SearchPenalty: £650
Year: 2023
Date: 27 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in relation to the landlord's handling of the condition of the resident's new home. In accordance with paragraph 52 of the Scheme, there was maladministration in relation to the landlord's refusal to carry out work to the bathroom. In accordance with paragraph 52 of the Scheme, there was service failure in relation to the landlord's complaint handling in this case.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord