Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,328
Year: 2023
Date: 23 March, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration in respect of the landlord's record keeping. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in respect of the landlord's handling of the resident's reports of a rodent infestation and the associated repairs. In accordance with paragraph 52f of the Housing Ombudsman Scheme, there was maladministration in respect of the landlord's response to the resident's associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)