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Year: 2022
Date: 5 September, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the Care Provider's decision to end her mother, Mrs F's, care home placement. This was after a breakdown in relationships between the Care Home and Mrs X. The Care Provider was at fault. It failed to properly consider Mrs F's best interests and did not end the placement in line with Competition and Markets Authority guidance. The Care Provider should apologise to Mrs F and Mrs X for the distress, uncertainty and inconvenience caused. It should also review its procedures around decision to end a resident's placement and how it deals with appeals and complaints about those decisions.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)