Basic Search  |  Summaries  |  Advanced SearchPenalty: £4,900
Year: 2023
Date: 19 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration by the landlord in respect of its handling of the resident's reports of leaks in the building and damp and mould in her property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its handling of the resident's complaint through its internal complaints process. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its record keeping.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord