Basic Search  |  Summaries  |  Advanced SearchPenalty: £830,000
Year: 2022
Date: 13 December, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Utilita agreed to pay £830,000 in refunds and a payment to the Energy Redress Fund in settlement of allegations that the supplier was not taking individual circumstances into consideration when deciding whether or not to provide additional support credits needed for customers topping up prepayment meters.
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)