Basic Search  |  Summaries  |  Advanced SearchPenalty: £550
Year: 2023
Date: 28 February, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration in relation to the landlord's response to the resident's report of the conduct of the landlord's contractor. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was service failure in relation to the landlord's response to the resident's reports of the quality of the kitchen installation. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in relation to the landlord's complaint handling including the resident's complaint about staff conduct and being given incorrect information.
Agency: Housing Ombudsman Service
Source of Data: (click here)