Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,900
Year: 2024
Date: 18 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman has made 2 findings of severe maladministration after Torus failed to respond to mould reports and also poorly handled the associated complaint, resulting in resident distress and reports of physical and mental health deteriorating.
Agency: Housing Ombudsman Service
Source of Data: (click here)