Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2023
Date: 29 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in respect of the landlord's handling of: the resident's reports about leaks, blockages, and drainage issues, repairs to the boiler and damp and mould in the bathroom. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure in respect of the landlord's handling of the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)