Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2022
Date: 4 April, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr P complained about several aspects of the care his father, Mr X, received at the care home he was living. Mr P says the poor care caused harm and distress to Mr X. We have found fault with some of the areas complained about. These included missed medication, inadequate fall prevention practices, poor record keeping, failure to respond to concerns raised by the hospital and not progressing a health funding application. To remedy the injustice caused to Mr X, the care provider has agreed to apologise and refund some of his care fees. It has also agreed to make a payment to Mr P to acknowledge his distress, time and trouble. While the care provider has already taken action to improve standards, we also recommend the care provider should take steps to ensure concerns raised by third parties are properly investigated and health funding applications are completed.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)