Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2021
Date: 22 January, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs B complained of inadequate care given to Mr B during a respite stay in November 2019. The care provider failed to keep adequate records, raised Mrs B's expectations about the provision Mr B would receive, failed to provide adequate care on occasion, failed to properly consider Mr B's diabetes and lost a pair of trousers. That caused Mr B to miss out on some provision, caused Mrs B distress and led to her going to time and trouble to pursue the complaint. A financial payment, training for care home staff and managers, agreement to refund the cost of the missing trousers or replace them and changes to procedures is satisfactory remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)