Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,000
Year: 2023
Date: 22 December, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Scheme, there was service failure by the landlord in its response to the resident's reports regarding repairs required to her property following a water leak. In accordance with paragraph 52 of the Scheme, there was maladministration by the landlord in its response to the resident's reports regarding damp and mould at her property. In accordance with paragraph 52 of the Scheme, there was service failure by the landlord in its complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association and developer
Source of Data: (click here)
Source Notes: Inclusive of £200 already offered by the landlord