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Year: 2020
Date: 15 September, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complaints on behalf of Mrs Y that the care provider failed to offset Funded Nursing Care payments against the fees charged for her care which she is self-funding. She was paying a higher fee to include nursing care and so expected to receive a refund and a fee reduction when she became entitled to FNC and her entitlement was backdated. The Ombudsman finds the care provider was at fault because the contract issued to Mrs Y does not explain how it treats FNC payments and information she was given at the outset led her to believe the amount of the FNC payment would be deducted from her fees. The Ombudsman has recommended a remedy for the injustice caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)