Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,250,000
Year: 2021
Date: 8 September, 2021
Offence Group: consumer-protection-related offences
Offence Type: telecommunications violation
Violation Description: The Phone-paid Services Authority (PSA) has fined and banned Taptronic FZC from the market after investigating its Fitguru subscription alerts service. The service offered consumers fitness training and nutritional videos, which included exercise plans, training videos and video recipes for healthy eating. The PSA received a total of 410 complaints from consumers regarding this service. The complainants variously alleged that they hadn't agreed to be charged by the service and did not know how the Level 2 provider obtained their MSISDNs.
Action Type: agency action
Agency: Phone-paid Services Authority
Source of Data: (click here)