Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 16 September, 2020
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: TUI made a commitment to refund all customers requesting money back for holidays that were cancelled due to the pandemic within the legally required 14 days, following an investigation by the CMA of complaints that refunds were delayed. The commitments applied to all of TUI UK's different businesses that offer package holidays, including First Choice, First Choice Holidays, Marella Cruises, Crystal Ski, Crystal, TUI Scene, TUI Lakes & Mountains and Skytours.
Action Type: agency action
Settlement Type: Undertaking with the CMA
Agency: Competition and Markets Authority
HQ Country of Parent: Germany
Ownership Structure of Parent: publicly traded
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: travel services
Source of Data: (click here)