Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 3 July, 2020
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Sykes agreed to pay refunds to customers requesting money back for holidays that were cancelled due to the pandemic and to do so as quickly as possible, following an investigation by the CMA of complaints that cash refunds were delayed or refused.
Action Type: agency action
Settlement Type: Undertaking with the CMA
Agency: Competition and Markets Authority
Source of Data: (click here)