Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2023
Date: 18 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in relation to how the landlord responded to the resident's reports of outstanding repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure in the way the landlord handled the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of previous offer made by landlord