Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2023
Date: 12 April, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complains Superior Care (Midlands) Limited (the care provider), has failed to refund money her mother paid for her care when it received backdated payments for NHS Funded Nursing Care. The evidence does not support the claim that her mother was paying for Funded Nursing Care, so there are no grounds to ask the care provider to refund money to her. Nevertheless, the failure to provide a contract for her care for over a year caused avoidable confusion and contributed to the time and trouble Ms X has been put to in pursuing the complaint. The care provider needs to apologise and make a symbolic payment.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)