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Year: 2022
Date: 5 January, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained his mother's care home billed him for unpaid care charges two and a half years after his mother passed away. Mr X says this situation has caused distress and upset to him and his family. The Ombudsman found fault with the care home for duplicating end-of-life care charges, failing to justify care charges and providing a mistaken refund causing increased underpayments. The Council proposed to clear the debt owed to the care home. The Ombudsman considers this proposal suitable to reflect the fault in this case. The care home agreed to write to Mr X to confirm there is no outstanding balance owed on Mrs Z's account.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)