Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 11 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in relation to the landlord's handling of the condition of the resident's new home and ongoing repair issues. In accordance with Paragraph 52 of the Scheme, there was service failure in relation to the landlord's handling of the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £100 already offered by the landlord