Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 19 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's handling of the resident's rent account and its response to her request to write off the rent arrears. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure in the landlord's complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)