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Violation Tracker UK Individual Case

Company: St Cloud Care Limited
Penalty: £2,250
Year: 2022
Date: 26 June, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the care her mother Mrs Y received between June 2019 and August 2020 at the Care Provider's Priory Court Care Home. There was fault in how the Care Provider planned Mrs Y's care, monitored her treatment and shared information with her close family. This caused Mrs Y's family significant uncertainty and distress. The Care Provider agreed to apologise, pay a financial remedy and review its processes.
Agency: Local Government and Social Care Ombudsman
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