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Year: 2022
Date: 28 September, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We have found fault with St Augustine's Care Home's (owned by The Sisters Hospitallers of the Sacred Heart of Jesus) record keeping, communication around Mrs P's end of life care, its visiting arrangements, and its complaint handling. CSH Surrey also missed the opportunity to assess Mrs P for fast-track NHS continuing healthcare. Those faults caused Mrs P's daughters, Mrs M and Ms N, a personal injustice. The Home and CSH Surrey should apologise and carry out improvements to remedy their injustice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)