Basic Search  |  Summaries  |  Advanced SearchPenalty: £250,000
Year: 2015
Date: 21 April, 2015
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Spark was fined £1 and paid £249,999 redress split between Citizens Advice Scotland and Citizens Advice in settlement of a finding by Ofgem that the company failed to follow licence requirements for customer billing, switching and complaint handling.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)