Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2023
Date: 4 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration in respect of the landlord's record keeping and handling of the resident's reports of antisocial behaviour (ASB), drug use, and noise nuisance. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure in respect of the landlord's handling of the resident's associated complaint and there was maladministration in respect of the landlord's response to the resident's concerns about it labelling her as a habitual complainer, and other associated language.
Agency: Housing Ombudsman Service
Source of Data: (click here)